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Frequently Asked Questions
I'VE NEVER HAD A WEBSITE, HOW DOES IT WORK?

You’ve come to the right place. We’ve helped a number of businesses get online with their first ever website. We’ll guide you every step of the way.

HOW LONG DOES IT TAKE TO BUILD A WEBSITE?

The time it takes to produce a website depends on the size and complexity of your site, the quality of content that you have ready to go and what add-on services you require, such as branding. A basic website typically takes around 4-6 weeks from beginning to end.

What is hosting?

Your website is made up of many files and programs. Those files and programs must be stored on a computer (known as a server) that is connected to the Internet. Your hosting fee is the amount you pay for the storage needed and the connection to the internet. It takes the right expertise and equipment to make all of this happen reliably and securely. Your email hosting and your website hosting may be on the same server – but we recommend that they be separate.

DO I NEED A DOMAIN NAME & WEB HOSTING?

‘Yes, every website needs a domain name and web hosting.

We can help you set up both or work with your existing domain and web hosting provider. However, we do not recommend low cost hosting solutions. Your website is mission critical and low cost hosting can cause many ongoing problems for your website and business, that you may not become aware of until your website is live.

We have partnered with a reputable, high performance web host that provides top speeds and security. This host is trusted by more than 2000000 business websites. You’ll have access to this partner when you work with us.

Will you provide hosting for my website?

We only provide website hosting if the client is participating in one of our Care Plans. This is because we put a lot of weight in the security and upkeep of a website, so we cannot offer – nor do we recommend – low cost hosting solutions. To find out about our Care Plans and what they offer beyond hosting please click here.

Do you host email?

No. We believe in doing what we do best and therefore stick to designing and developing digital marketing solutions and websites. We DO however have a strategic partner that we team with for email hosting who does a bang up job. Once you sign on with us you’ll have access to our partners as well.

What is WordPress and why do you use it?

WordPress is a tool that provides a lot of built in functionality and structure for building a website. It is a Content Management System, which means that you will be able to update the site yourself – without the need of any programming or technical knowledge. This allows you to keep things up to date and fresh without having to 1) pay for someone else to do it or 2) wait for someone else to do it.

WordPress currently powers over 25% of the entire web. That’s right: one quarter of every website in the world is built with WordPress and that number grows daily. It’s that popular because it is the best solution. That’s why we use it.

What's a Care Plan & why do I need one?
Our Care Plans include features such as hosting, complete site backups, security scans, software updates, and even website content and functionality updates, depending on the selected plan. We know these items are essential for keeping a website safe and secure, as well as up and running without issue. This is an optional but highly recommended service we offer for our clients. If we did not build your website but you are interested in a Care Plan – please contact us so we can discuss.
How much does a website cost?

If I had a dollar for every time… 
This is a trick question. I usually like to answer it by asking “how much does a house cost?” Obviously a website isn’t going to cost you as much as a house (well – most websites anyway) – but the concept applies. Do you want the small one bedroom condo on the 1st floor, or the big colonial on 2 acres, or the penthouse on 5th avenue? We can build you any house – I mean website you wish – but the investment will vary depending on your needs, goals, desires, etc. Please take the first steps to get started and we’ll talk to you about your budget and what you can expect.

Can you help with digital marketing?

We can. We have strategic partners we work with and you’ll have access to those partners when you work with us.

CAN YOU DESIGN MY LOGO?

We sure can. Please view our services for details.

CAN YOU WRITE THE CONTENT FOR MY SITE?

Depending on the amount of content required, we can either factor copywriting into the project scope or put you in touch with a copywriter who specialises in writing for the web.

WHAT'S INCLUDED IN WEBSITE EDITS?

,Unlimited edits do include edits to content on any page, changing banners, headers or footers, changing plugin settings, CSS adjustments, blog content or context edits, adding a new landing page, formatting landing pages, changing images or text, adding coupon codes or updating shopping carts. Unlimited truly does mean unlimited too!

Unlimited edits do not include custom development (PHP, plugins, themes, etc), updating custom code, graphic design, PSD to WordPress, creation of content or building out a new website or subdomain.

EDIT EXAMPLE 1

Included: You want us to upload blog content that you created with attached images that have been sent and format for WordPress with instructions.
Not included: You want us to create a blog post, find images and upload to WordPress with no instruction for formatting.

EDIT EXAMPLE 2

Included: You want us to add a new product to your WooCommerce store (for which you’ve provided all needed content).
Not included: You want us to create a custom checkout process for your WooCommerce store.

EDIT EXAMPLE 3

Included: You want us to install and set up a plugin to use it’s built-in functionality.
Not included: You want us to create new functionality that doesn’t exist in a plugin. (This would require custom development which may be available at an hourly development rate.)

EDIT EXAMPLE 4

Included: You want us to take the text that you emailed to us and use it to replace the current content on your About page.
Not included: You want us to write content for or design your About page.

How do I get started?

We have developed a series of questions for you to answer, which will help guide you and us toward a successful partnership. It may very well be that we’re not perfect for each other. That’s OK. If we’re not we’ll be happy to refer you to someone who can meet your needs – but filling out the questionnaire will help us both get started.

Ready to get started? Please fill out this form!

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Melbourne, Australia

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